Lutheran Answers

Lutheran Answers is owned and operated by Titulus Media, LLC (“we,” “us,” or “our”). This policy explains what information we collect when you use this website, why we collect it, and the choices you have. We collect as little as we can and we do not sell your personal information.

Information you give us

Contact form. Your name, email address, and message, so we can read and reply to it.
Comments and product reviews. Your name, email address, and what you write. Your name and comment are shown publicly once approved; your email address is never published. For reviews, we check your email against past orders to mark verified purchases.
Newsletter. Your email address, which is stored by our newsletter provider, Buttondown. Every newsletter includes an unsubscribe link.
Merch orders. Your name, email address, shipping address, and the items you purchase. Payment card details are entered directly with Stripe and never reach our servers.

Information collected automatically

IP address and browser details. When you submit a form, comment, or review we record your IP address and browser user agent to prevent spam and abuse.
Analytics. We use Tinylytics, a privacy-friendly analytics service, to count page views and see which pages are popular. It does not use advertising cookies or build profiles of individual visitors.
Sponsor links. When you click a sponsor link we count the click. We do not share who clicked with sponsors, only total numbers.

Cookies and local storage

We use a small number of cookies and browser storage items that the site needs to work: one that remembers the contents of your shopping cart, one that remembers your light or dark theme choice, and, for site staff only, a sign-in session cookie. We do not use advertising or cross-site tracking cookies.

How we use your information

To answer your questions and messages.
To publish and moderate comments and reviews.
To send the newsletter you signed up for.
To process, fulfill, ship, and send updates about your orders.
To keep the site secure and free of spam.
To understand, in aggregate, how the site is used so we can improve it.

Who we share it with

We share information only with the service providers that help us run the site, and only what each one needs:

Stripe processes payments.
Printify prints and ships physical merch, and receives your name and shipping address to do so.
Buttondown stores newsletter subscribers and sends the newsletter.
Resend delivers order confirmations and other transactional email.
Tinylytics provides page view analytics.
Our hosting provider stores the site and its database.

We may also disclose information if required by law, or to protect the rights and safety of our users or ourselves. We never sell or rent your personal information.

How long we keep it

We keep contact messages, comments, and order records for as long as they are useful for the purposes above, or as long as the law requires for order and tax records. You can ask us to delete your information at any time.

Your choices

You can unsubscribe from the newsletter using the link in any email. You can ask us to access, correct, or delete the personal information we hold about you by reaching out through our contact page. Depending on where you live, you may have additional rights under local law, and we will honor them.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.

Changes to this policy

If we change this policy we will update the date at the top of this page. Significant changes will be noted on the site.

Contact

Questions about this policy can be sent through our contact page.

Privacy Policy